Returns & Refunds

Easy Returns, Thoughtful Support 🀝

At mskdrheoiaβ„’, we want you to feel confident when shopping with us. If something is not quite right, our team is here to help make the return or refund process as smooth as possible.

Please review the policy below before starting a return.

1. Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item should be:

βœ” Unused and in its original condition
βœ” Returned with original packaging, labels, or tags when applicable
βœ” Accompanied by proof of purchase, such as an order confirmation or receipt

Items that are used, damaged after delivery, or missing required packaging may not be accepted.

2. How to Start a Return πŸ“©

To request a return, please contact us first:

Email: service@ravixod.com

Once your request is reviewed and approved, we will provide:

  • Return instructions
  • The return address or shipping guidance
  • Any required return label details

Please do not send items back without contacting us first. Returns without prior approval may not be processed.

3. Damaged, Defective, or Incorrect Items

Please check your order shortly after it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and clear photos if available.

We will review the issue and help arrange a suitable solution, such as a replacement or refund where applicable.

4. Items That Cannot Be Returned

For safety and product-quality reasons, some items may not be eligible for return, including:

  • Used or opened items
  • Personalized or customized products
  • Gift cards
  • Clearance, final sale, or promotional items
  • Perishable goods, where applicable

If you are unsure whether your item can be returned, feel free to contact us before sending it back.

5. Exchanges

For the quickest exchange process, we recommend:

  1. Contacting us to start a return for the original item
  2. Returning the approved item following our instructions
  3. Placing a new order for the product you prefer

This helps avoid delays and ensures the replacement item is processed correctly.

6. Refund Process πŸ’³

Once your returned item is received and inspected, we will notify you of the refund status.

If approved:

βœ” Refunds will be issued to the original payment method
βœ” Processing may take up to 10 business days
βœ” Your bank or card provider may require additional time to post the funds

If more than 15 business days have passed after your refund approval, please contact us for assistance.

Email: service@ravixod.com

7. International & EU Orders

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receipt, where applicable by law.

Returned items must still be unused, in original condition, and include proof of purchase.

This does not limit any additional rights available under our standard return policy.

Our Commitment

At mskdrheoiaβ„’, we aim to keep returns fair, simple, and supportive. Your satisfaction matters to us, and we are always happy to help you find the right solution.